Optimal Customer Portal | Architecture Repository

Context Information

AppID-693

This application has been retired

T.I.M.E. Assessment: Tolerate

OIA: Low (Level 2): Bottleneck

Scope

SSO Enabled

Unknown

SSO integration is not documented

Organisational use

Business Context	Use case description
Human Resource Management → Health & Safety Training → Incident Management
Equipment & Facilities Maintenance → Tooling & Calibration → Calibration Management

Finance

Contract name	Rating	Supplier	Type	Work budget code	Business Owner	IT Owner	Start Date	End Date	Notice Period for Termination (in days)
Support contract for Optimal Customer Portal	Performing		24x7				01 Mar 2021	01 Mar 2022
Licensing contract Optimal Customer Portal	Performing		Licensing				01 Aug 2020	01 Aug 2023

Annual cost progression

Hosting License Support Budget forecast TCO

Period	Budget forecast	Hosting	License	Support	Actual total	Variance	TCO

Period	Description	Contract	Annual Budget Forecast
2022	2022	Support contract for Optimal Customer Portal	16,000 GBP
2023	2023	Licensing contract Optimal Customer Portal	62,000 GBP
			78,000 GBP

Integrations

Logical Data Flow	Integration name	From Application	To Application	Middleware	Data transferred	Connection Type	Data refresh rate	Encryption	Type	Cert	Documentation
Not identified	Integration Streamline ERP as Source Optimal Customer Portal as Destination INT-3206 Integration Global Treasury as Source Optimal Customer Portal as Destination INT-3250 Integration Optimal Customer Portal as Source Streamline Logistics as Destination INT-3282 Integration Optimal Customer Portal as Source Optimal Logistics as Destination INT-3306 Integration Optimal Customer Portal as Source Advanced ERP as Destination INT-3344 Integration Optimal Customer Portal as Source Advanced ERP as Destination INT-3350 Integration Streamline Fleet Management as Source Optimal Customer Portal as Destination INT-3374 Integration Enterprise Contract Management as Source Optimal Customer Portal as Destination INT-3383 Integration Elevate Vendor Management as Source Optimal Customer Portal as Destination INT-3430 Integration Elevate Vendor Management as Source Optimal Customer Portal as Destination INT-3494 Integration Optimal Customer Portal as Source Streamline Logistics as Destination INT-3514 Integration Optimal Customer Portal as Source Secure Inventory as Destination INT-3542 Integration Optimal Customer Portal as Source Central Workforce as Destination INT-3550 Integration Optimal Customer Portal as Source Optimal Logistics as Destination INT-3564 Integration Modern Billing as Source Optimal Customer Portal as Destination INT-3622 Integration Integrated Billing as Source Optimal Customer Portal as Destination INT-3623 Integration Optimal Customer Portal as Source Strategic Payroll as Destination INT-3643 Integration Optimal Customer Portal as Source Strategic Reporting as Destination INT-3644 Integration Optimal Customer Portal as Source Connected Case Management as Destination INT-3671	Modern Billing Streamline Fleet Management Elevate Vendor Management Enterprise Contract Management Integrated Billing Global Treasury Streamline ERP Optimal Customer Portal	Central Workforce Strategic Reporting Optimal Logistics Advanced ERP Secure Inventory Connected Case Management Optimal Customer Portal Streamline Logistics Strategic Payroll	None/Direct connection	Not identified		Quarterly	TLS/SSL	Manual

Infrastructure

BreakGlass Account Exists

✖

Infrastructure

Environment	Uses Compute	Compute Type	Compute Lifecycle	Backup	Product Version	Mainstream Support	Extended Support
Fusion Platform	SRV-PRD-QUEUE03	Not defined	Operational	✗	Oracle Database Enterprise Edition 23ai	30-Apr-2029	30-Apr-2032
Fusion Platform	SRV-TST-BACKUP15	Not defined	Operational	✗	Oracle Linux Server 9	Support will expire soon! 29-Jun-2027	30-Jun-2032
Fusion Platform	SRV-TST-BACKUP15	Not defined	Operational	✗	IBM AIX Standard 7.2	Support expired! 30-Apr-2021	Support will expire soon! 30-Apr-2027
Fusion Platform	SRV-TST-BACKUP15	Not defined	Operational	✗	Red Hat Enterprise Linux Server 7	Support expired! 06-Aug-2019	Support expired! 30-Jun-2024
Fusion Platform	SRV-PRD-FILE09	Not defined	Operational	✗	Windows 11 Enterprise 23H2	Support will expire soon! 10-Nov-2026	Support will expire soon! 10-Nov-2026
Fusion Platform	SRV-PRD-FILE09	Not defined	Operational	✗	Ubuntu Server Server 20.04 LTS	Support expired! 23-Apr-2025	23-Apr-2030
Fusion Platform	SRV-PRD-FILE18	Not defined	Operational	✗	Microsoft SharePoint Server Standard 2019	SaaS
Fusion Platform	SRV-PRD-FILE18	Not defined	Operational	✗	Windows 10 Enterprise LTSC LTSC 2019	Support expired! 09-Jan-2024	09-Jan-2029
Fusion Platform	SRV-ACC-BATCH15	Not defined	Operational	✗	Microsoft IIS Standard 10.0	Support will expire soon! 13-Oct-2026	14-Oct-2031
Fusion Platform	SRV-ACC-BATCH15	Not defined	Operational	✗	MariaDB Community 10.6	Support expired! 05-Jul-2026	Support expired! 05-Jul-2026
Fusion Platform	SRV-ACC-BATCH15	Not defined	Operational	✗	SUSE Linux Enterprise Server Server 12	Support expired! 31-Oct-2019	Support expired! 31-Oct-2024
Fusion Platform	SRV-PRD-QUEUE03	Not defined	Operational	✗	Ubuntu Server Server 24.04 LTS	25-Apr-2029	25-Apr-2034
Prime Domain	SRV-PRD-WEB06	Not defined	Operational	✗	MongoDB Enterprise 6.0	SaaS
Prime Domain	SRV-DEV-MON09	Not defined	Operational	✗	PostgreSQL Standard 15	11-Nov-2027	11-Nov-2027
Prime Domain	SRV-DEV-MON09	Not defined	Operational	✗	CentOS Linux Server 7	Support expired! 06-Aug-2020	Support expired! 30-Jun-2024
Prime Domain	SRV-PRD-FILE19	Not defined	Operational	✗	Windows 10 Enterprise LTSC LTSC 2019	Support expired! 09-Jan-2024	09-Jan-2029
Prime Domain	SRV-PRD-FILE19	Not defined	Operational	✗	Windows Server Standard 2016	Support expired! 11-Jan-2022	Support will expire soon! 12-Jan-2027
Prime Domain	SRV-PRD-FILE19	Not defined	Operational	✗	Windows Server Standard 2019	Support expired! 09-Jan-2024	09-Jan-2029
Prime Domain	SRV-DEV-API08	Not defined	Operational	✗	Windows 10 Enterprise 22H2	Support expired! 14-Oct-2025	Support expired! 14-Oct-2025
Prime Domain	SRV-DEV-API08	Not defined	Operational	✗	Red Hat Enterprise Linux Server 9	Support will expire soon! 31-May-2027	31-May-2032
Prime Domain	SRV-DEV-API08	Not defined	Operational	✗	Microsoft SQL Server Enterprise 2016	Support expired! 13-Jul-2021	Support expired! 14-Jul-2026
Prime Domain	SRV-TST-PRINT03	Not defined	Operational	✗	VMware vSphere Standard 8.0	Support expired! 11-Oct-2025	11-Oct-2027
Prime Domain	SRV-TST-PRINT03	Not defined	Operational	✗	MySQL Community 8.0	Support expired! 30-Apr-2026	30-Apr-2032
Prime Domain	SRV-PRD-WEB06	Not defined	Operational	✗	Windows Server Standard 2025	09-Oct-2029	09-Oct-2034

Roadmap & Plans

Info
No roadmap defined. Go ahead and enter your plan!
Just edit this application and scroll down to the "roadmap" section

Assessments

Integration	Integration Assessment
Integration Streamline ERP as Source Optimal Customer Portal as Destination	Not assessed
Integration Global Treasury as Source Optimal Customer Portal as Destination	Not assessed
Integration Optimal Customer Portal as Source Streamline Logistics as Destination	Not assessed
Integration Optimal Customer Portal as Source Optimal Logistics as Destination	Not assessed
Integration Optimal Customer Portal as Source Advanced ERP as Destination	Not assessed
Integration Streamline Fleet Management as Source Optimal Customer Portal as Destination	Not assessed
Integration Enterprise Contract Management as Source Optimal Customer Portal as Destination	Not assessed
Integration Elevate Vendor Management as Source Optimal Customer Portal as Destination	Not assessed
Integration Optimal Customer Portal as Source Secure Inventory as Destination	Not assessed
Integration Optimal Customer Portal as Source Central Workforce as Destination	Not assessed
Integration Modern Billing as Source Optimal Customer Portal as Destination	Not assessed
Integration Integrated Billing as Source Optimal Customer Portal as Destination	Not assessed
Integration Optimal Customer Portal as Source Strategic Payroll as Destination	Not assessed
Integration Optimal Customer Portal as Source Strategic Reporting as Destination	Not assessed
Integration Optimal Customer Portal as Source Connected Case Management as Destination	Not assessed

Business Fit

Tech fit

Data Managed

Data mastered by this application has not been identfied

Data processed by this application

Data Item	Sensitivity Label	Value Stream	Stage
Incident Report	Confidential	Human Resource Management	Health & Safety Training
Corrective Action Log	Confidential	Human Resource Management	Health & Safety Training
Calibration Schedule	Confidential	Equipment & Facilities Maintenance	Tooling & Calibration
Calibration Certificate	Confidential	Equipment & Facilities Maintenance	Tooling & Calibration

Processes

This application has not been related to any process-related data flow

Technology Roadmap

Application

AppID-693

Annual cost progression

Data mastered by this application has not been identfied

Data processed by this application