When Customer Engagement & Brand is working on Inquiry & Order Support,
is achieved by doing Customer Query Handling
Generally, consists of
Specifically Customer Query Handling is achieved by
Applications
| Applications used |
|---|
| Enterprise ERP |
| Integrated Billing |
| Integrated HR |
Data Item
RTO in days
1 Days
RPO
4Hours
Likelihood of BCP event
1
Impact of BCP event
1